Terms of services
Alfred Terms of Services

When you use the product or services provided by alfred24, as a “Merchant”, you represent yourself, the “Recipient” and any other parties that have rights and interests to the parcel. You understand and agree to all terms and conditions stated in this document. This document acts as a legal agreement.

1. Definitions and Interpretation

1.1 “alfred24”, ”We”, “Ours” means alfred24 or alfred24 Delivery HK Limited(if applicable), or  any other companies or partners that handle the parcel.

1.2 “Merchant”, “User”, “You” or “Yours” means anyone who uses, requests or in any other way receives our services.

1.3 “Platform” means the mobile application, our website, or any other related online or offline platforms that have access to our service.

1.4 “Parcel” means the parcel that alfred24 agrees to collect and deliver in a single waybill.

1.5 “Personal data” refers to any data that can be directly or indirectly related to an individual, through which the identity of the person concerned can be determined practically and the form of the data, so that it can be accessed and processed.

1.6 “Terms of Services” means these Terms and Conditions, alfred24 may change it at any time without prior notice. To avoid controversy, any changes will be effective and binding immediately when they are posted on the alfred24 official website.

1.7 “Waybill” includes any parcel identification documentation produced by the alfred24 platform, such as labels, barcodes, or waybills, or any of their electronic copies.

1.8 “Services” mean services provided by alfred24 or alfred24 Delivery HK Limited(if applicable), or any other companies or partners. Services include but are not limited to parcel services, laundry services and dry cleaning services.

1.9 “Smart locker” means any smart locker provided by alfred24 or alfred24 Delivery HK Limited, or any other companies or partners that provide such smart lockers.

1.10 “Point” means any location provided by alfred24 or alfred24 Delivery HK Limited or any other companies or partners that provide such pickup points.

1.11 “Arrived at warehouse” means the status of alfred24 confirming the receipt of a particular parcel.

1.12 “Working days” means Monday to Saturday, excluding Sunday and public holidays.

1.13 “Pick up from Merchant” means alfred24 collects the parcel at the pickup address provided by the Merchant, and then provides delivery/self-pickup service for the Parcel.

1.14 “Drop off to warehouse” means the Merchant delivers the parcel to alfred24’s warehouse by themselves, then alfred24 provides delivery/self-pickup service for the Parcel.

1.15 "Merchant self-delivery" means Merchant stores the Parcel into alfred24 Smart Locker, and allows the recipient to collect the parcel from the same alfred24 Smart Locker.

1.16 “Account” has the meaning ascribed to it in clause 6.1.

1.17 “Deposit” has the meaning ascribed to it in clause 2.1.11.

1.18 “Client Credit” has the meaning ascribed to it in clause 6.1.

2.1 Basic Services

2.1.1 Merchants can use alfred24's delivery or self pickup services provided on our platform.

2.1.2 alfred24 currently provides two services, namely “Pick up from Merchant” and “Drop off to warehouse”.

2.1.3 Merchants are responsible for ensuring the goods are wrapped safely.

2.1.4 Merchants need to print the waybill and stick it on top of the wrapped Parcel. The minimum waybill size is 10 * 15 centimeters.

2.1.5 The number of Parcels is subject to Arrived at warehouse displayed on our platform. If there are any issues, Merchants should report to Afred within forty eight (48) hours of pickup service.

2.1.6 Parcels that exceed the size limitation will be returned to the warehouse. Merchants will need to pick up the Parcel themselves.

2.1.7 Recipients must collect the Parcel within the time period designated by the SMS notification. If the Parcel is not picked up within the set time period, it will be deemed expired and returned to the warehouse. All returned expired Parcels will have a fourteen (14) day free storage period. Merchant or recipient may contact alfred24 to handle the Parcel within fourteen (14) days. If no related information is received, we have the right to handle that Parcel by ourselves (including but not limited to destroying that Parcel).

2.1.8 If the Parcel is wrongly sent to the pick-up point due to human error of the Merchant, the Parcel will be returned within two (2) working days at the earliest.

2.1.9 If the delivery address needs to be changed after pickup, we will count it as two (2) orders.

2.1.10 As the pickup points may be out of service or reached capacity and cause delays, the affected Parcels may be transferred to a nearby backup point without prior notice.

2.1.11 Where applicable, your use and access to the Platform and the Services is also conditional upon you having the required sufficient amount of deposit (Deposit) as requested by us from time to time in your relevant account. We are entitled to require you to deposit additional amount of Deposit from time to time before you can continue your use and access to the Platform and Services. You may deposit money from time to time by way of making payment into our or our nominee’s designated bank account or such other method as approved by us from time to time and providing us with relevant payment evidence. We reserve the right to charge you administrative fees if you require our assistance to confirm and/or verify your relevant payment evidence and/or other miscellaneous services (including suspension or termination of your relevant account by reason of you having breached any of these Terms or in our opinion you misuse the Platform and/or the Services). Details of our administrative fees may be found on our Website and/or the Platform from time to time. For the avoidance of doubt, any money deposited as Deposit is non-interest bearing, non-transferable and its sole and exclusive purpose is to be used to obtain Services through the Platform in any event.

2.1.12 All delivered Parcels belong to the Merchants. All Parcels must comply with “Hong Kong Law” and other government regulations, ministry regulations and national mandatory standards. alfred24 will not bear any legal responsibility for the Merchant’s Parcels.

2.1.13 Each parcel will be charged based on the pricing listed on the alfred24 platform.

2.2 alfred24 Smart Locker and Point Services

2.2.1 Maximum parcel size for alfred24 smart locker is  45 (L) * 36 (W) * 17 (H) centimeters,  and 5 kilograms.

2.2.2 Maximum parcel size for alfred24 Point is 105 centimeters, calculated by the sum of length, width and height, with a single side not exceeding 50 centimeters. Maximum weight is 5 kilograms.

2.2.3 Parcel storage period:
            alfred24 Locker: 2 days
            alfred24 point: 3 working days

2.3 Circle K and 7-Eleven Services

2.3.1 Maximum Parcel size is 120 centimeters, calculated by the sum of length, width and height, with a single side not exceeding 50 centimeters. Maximum weight is 5 kilograms.

2.3.2 If recipient or Merchant requires new redelivery, every new attempt will be charged as a new order.

2.3.3 Parcel storage period:
            Circle K: 2 days
             7-Eleven: 3 days

2.4 Home Delivery Services

2.4.1 Weight in decimal kilogram will be rounded up to the nearest 0.5 kilogram.

2.4.2 Volumetric weight will apply if the volumetric weight (L cm x W cm x H cm / 6000) is higher than actual weight.

2.4.3 There will be a HK$30 remote area surcharge for Tung Chung, HK$120 surcharge for Ma Wan and Discover Bay. There will be no delivery to other outlying islands.

2.4.4 Second attempt can be made if the first attempt is failed. If delivery attempt fails again and requires new attempt, it will be charged as new order.

2.4.5 If the recipient address did not provide elevator, alfred24 will only deliver up to 3rd floor. If the address is higher than 3rd floor, recipient will need to collect the parcel at Ground Floor.

2.5 KE MTR Locker Services

2.5.1 Maximum Parcel size is 33 x 47 x 33 cm.

2.5.2 If recipient or Merchant requires new redelivery, every new attempt will be charged as a new order.

2.5.3 Maximum parcel weight is 5 kilogram.

2.5.4 KE MTR Locker storage period: 2 days

2.6 Hongkong Post iPostal Station and Post Office Services

2.6.1 Maximum Parcel size
          iPostal Station: 45 x 38 x 26 cm.
          Post Office: L  + W + H <= 170cm, single side not exceeding 120cm.

2.6.2 If recipient or Merchant requires new redelivery, every new attempt will be charged as a new order.

2.6.3 Maximum parcel weight is 5 kilogram.

2.6.4 Parcel storage period:
             iPostal Station: 48 hours
            Post Office: 7 working days

2.6.5 iPostal Station expired parcel will send to the nearest Post Office. A SMS notification will send to recipient's phone, recipient need to pick up the parcel within seven (7) days. If the recipient cannot pick it up , the parcel will return to the alfred24 warehouse.

3. Pickup from Merchant Service Details and Fees

3.1 If the Merchant’s pickup address belongs to an industrial and commercial area, and there are less than 3 orders per trip, a HK$20 pickup surcharge will be charged for each trip.

3.2 If the Merchant’s pickup address belongs to an industrial and commercial area, and there are 3 orders or more per trip, the pickup surcharge will be exempted.

3.3 If the Merchant’s pickup address belongs to a residential  area, a HK$20 pickup surcharge will be charged for each pickup trip.

3.4 Pickup service is not available for outlying islands.

3.5 Merchants must use the “Pickup Request” function on the alfred24 platform before the pickup trip.

3.6 Pickup period and cut-off time:(a) Pickup dates:
(a) Monday to Friday morning and afternoon; and Saturday morning. No pickup service on Saturday afternoon, Sundays and public holidays.
(b) Pickup period: morning: 10:00-13:00; afternoon: 14:00-18:00
(c) Pickup request cut-off time: Monday to Friday morning 09:30, afternoon 12:30; Saturday morning 09:30

3.7 As a Merchant, you are responsible for knowing the cost and information of each pickup trip and each Parcel.

3.8 If the quantity is found to be inconsistent on our platform after pick up, please confirm with alfred24 within two (2) working days from the trip. If it is not confirmed within the time limit, the data shown on the alfred24 system will prevail.

3.9 Parcels that have been delivered to alfred24 warehouse can be delivered to the pickup points within two (2) to three (3) working days at the earliest. In the case of peak periods (such as “Double 11”, Chinese New Year, etc.), the delivery lead time is not guaranteed.

3.10 As the pickup points may be out of service or reached capacity and cause delays, the affected Parcels may be transferred to a nearby backup point without prior notice.

4. Drop Off to Warehouse Service Details

4.1 Before sending the Parcel to our warehouse, you must use the “Dropoff Request” function on the alfred24 platform.

4.2 As a merchant, you are responsible for knowing the cost and information of each Parcel.

4.3 If the quantity is found to be inconsistent on the platform after delivery, please confirm with alfred24 within two (2) working days after drop-off. If it is not confirmed within the time limit, the data shown on the alfred24 system will prevail.

4.4 alfred24 warehouse is open from Monday to Saturday, from 09:30 to 16:30; no delivery is accepted on Sundays and Hong Kong public holidays.

4.5 Parcels that have been delivered to alfred24 warehouse can be delivered to the pickup points within two (2) to three (3) working days at the earliest. In the case of peak periods (such as “Double 11”, Chinese New Year, etc.), the delivery lead time is not guaranteed.

5. Merchant Self-delivery Service Details

5.1 Before storing your Parcel to alfred24 Smart locker, please make sure you have created the order on alfred24 Platform.

5.2 As a merchant, you are responsible for knowing the cost and information of each Parcel.

5.3 alfred24 Smart locker will only accept the tracking number generated by alfred24 Platform.

5.4 Each tracking number can only be stored to one (1) compartment.

5.5 Please make sure all information entered is correct.

5.6 Recipient must collect the Parcel within two (2) days after Merchant stores the Parcel into alfred24 Smart locker. Parcel expiry time is subject to alfred24 Platform. 

5.7 Merchant is responsible to check daily on alfred24 Platform for any expired Parcels.

5.8 After the Parcel is expired, Merchant can collect the expired Parcel within forty eight (48) hours. If Merchant does not collect, alfred24 reserves the right to dispose the Parcel without prior notice.

5.9 Merchant is advised to logout from alfred24 Smart locker after completing the session.

5.10 If the recipient has any issues during Parcel collection, please contact alfred24 within forty eight (48) hours.

6. End Customer Parcel Return Service Details

6.1 Merchants can allow the end customer to drop off parcel which needs to be returned or sent to Merchant at selected alfred24 Locker and 7-11 Stores.

6.2 Return orders need to create on the alfred24 system before end customer drop-off.

6.3 Merchants must provide a phone number which able to receive SMS.

6.4 Each tracking number can only store in one (1) compartment.

6.5 Please make sure all information entered is correct.

6.6 Parcels will return to merchants once per week, every Tuesday.

6.7 Parcels will store in the alfred24 warehouse for 7 days, merchant needs to collect the parcels within 7 days. alfred24 reserve the right to dispose of the parcel after 7 days.

7. Payment

7.1 You understand and agree that any and all fees receivable or payable under orders can be settled via credit card payment or deducting a corresponding point credit (“Client Credit(s)”) from your virtual wallet account (“Account”). Where applicable, the manner and the scale of deduction of Client Credits and relevant administrative fees (if any) will be posted on our Platform and will become effective immediately upon disclosure to you. Your continued access or use of the Platform after such notice constitutes your consent to be bound by the scale of deduction of Client Credit and administrative fees (if any), as amended at our sole discretion from time to time. You may purchase, top-up, exchange or redeem Client Credit by any means as instructed by us from time to time. For the avoidance of doubt, (i) the Client Credits are non-transferable and their sole and exclusive purpose is for request for services provided; (ii) any money used to purchase Client Credits is not refundable in any event; and (iii) unless expressly forbidden by Relevant Laws, the Client Credits are subject to expiration of the time period as posted on our Platform from the date of purchase, top-up, exchange, or redeem.

7.2 Monthly invoice merchant

7.2.1 The User shall pay all charges as and when they fall due in accordance with any relevant provisions in this Terms of Services.

7.2 2 If there is a dispute, the Merchant should issue a written dispute to alfred24 within 7 days after receiving the bill, and reconcile and negotiate with alfred24.

7.2.3 Merchants need to pay within fourteen (14) days after receiving the bill.

7.3 alfred24 reserves the right to suspend or withhold the Services until full payment of any outstanding overdue amount is received, and a penalty charge of 1% per month shall be levied on outstanding balance until the overdue amounts have been cleared.

7.4 alfred24 reserves the right to alter its charges at any given time.

7.5 In the event of any dispute between alfred24 and the User relating to any charges billed to the User by alfred24, the charges set out in the records of alfred24 shall be conclusive evidence of the charges incurred by the User.

7.6 alfred24 shall have a lien on the User’s Parcels for all charges or payments to which alfred24 is entitled in connection with this Terms of Services. alfred24 has the right but not the obligation to (a) retain the Parcels until such charges and payments are settled or (b) dispose of the Parcels.

8. Confidentiality

Unless written consent is obtained in advance, this contract is subject to other information (including customer information, trade secrets, freight prices, etc.) obtained through negotiation, signing, and performance of this contract, and is confidential. Disclosure of all or part of the above-mentioned secrets to any contractor in any form, except for the performance of this contract, shall not use the above-mentioned secrets in any form for the benefit of any self or contractor.

9. Parcel Inspection

Merchants agree that alfred24 or any related government department has the right to unpack and inspect the Parcel without prior notice. alfred24 is not liable for any losses or delays caused by the inspection.

10. Parcel Delay

alfred24 will use reasonable efforts to dispatch Parcels in accordance with its normal delivery standards, but these standards are not binding and do not form part of the contract between alfred24 and the Merchant. alfred24 is not responsible for any loss or damage caused by delays in transportation.

11. Conditions for Acceptance of Delivery of Parcels

alfred24 has the right to refuse picking up Parcels that are determined by alfred24 to be unacceptable, including but not limited to fragile, inflammable or poisonous and toxic Parcels. For example, bleach or alcohol.

12. Lost Parcel Compensation

11.1 If the Merchant has sent the Parcel, but our platform does not show the status of “Arrived at warehouse” or after the recipient receives the Parcel and finds it to be broken or damaged, the Merchant must notify alfred24 within forty eight (48) hours after the problem is found.

11.2 After receiving the Merchant’s notice, we will make reasonable efforts to find such Parcels. If it is confirmed that the shipment is broken, damaged, or lost due to alfred24, the Merchant needs to provide a receipt to confirm the value of the Parcel. The compensation does not include fragile items (such as glass and ceramics, etc.).

11.3 We will not provide any compensation if a Parcel is damaged, broken, delayed, or lost if any of the following applies:
(a) Parcel data or information is not uploaded to our platform before delivery;
(b) No proper wrapping for the Parcel;
(c) Parcel is inflammable or explosive or mold or spoil or get discolored easily;
(d) Parcel is fragile;
(e) Parcel is in liquid form;
(f) Incorrect or invalid recipient address;
(g) Incorrect or invalid recipient phone number or unable to receive SMS messages;
(h) Any unpredictable or Force Majeure reasons.

11.4 alfred24 ’s responsibility for any Parcel delivering to alfred24 Smart Lockers or alfred24 Points, including but not limited to loss or damage, is limited to actual direct losses and does not exceed the maximum limit of HK$500 per waybill. Parcels delivering to Hongkong Post iPostal Stations or post offices will not exceed the maximum limit of HK$320 per waybill. alfred24 is not responsible for any other losses or damages (including but not limited to profits, income, interest and future business losses), regardless of whether these other losses and damages are special or indirect, regardless of whether alfred24 is known before or after the acceptance of risk of these losses or damages.

13. Natural Disasters

Delivery services will be temporarily suspended when typhoon warning signal No. 8 or above or red / black rainstorm warning is in force. Delay is expected due to unexpected traffic conditions on rainy days.

14. Force Majeure

In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.

15. Severability

If a provision of the Terms of Services is or becomes illegal, unenforceable, or invalid in any jurisdiction, it shall not affect (1) the enforceability or validity in that jurisdiction of any other provision of this Agreement, or (2) the enforceability or validity in other jurisdictions of that or any other provision of the Terms of Services.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Both you and us agree to submit to the exclusive jurisdiction of the courts of Hong Kong as regards any dispute or matter arising under these Terms.

17. Modifications of Terms and Services

We may, at our sole discretion, from time to time amend or modify or replace any of the Terms of Services, as it deems fit, or change, suspend or discontinue the Platform and/or the Services (including but not limited to the availability of any feature or content) by sending you notice through the Platform or by posting a notice on our Website, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to part or all of the Services without notice or liability.

18. Miscellaneous

In the event of any inconsistency among any foreign language translation, the English text shall prevail.