alfred24 Merchant Portal Guide

Step 1 : Log in to alfred24 Backend Merchant Portal

Please access with the link: https://app.alfred24.com.hk

Step 2:Create orders

Click “Add”, you can choose either “Manual add” or “Bulk import”.  

A. Manual add (Delivery pickup locations)

You can manually input order information.

  • Merchant (Required if enabled)
  • First name
  • Last name
  • Recipient phone (Must be 8 digits) (Required)
  • Email
  • Location  (Required)
  • Order number  (Required)
  • Product type
  • Weight (kg) (Required)
  • Product description (Will be displayed in waybill)

B. Manual add (Home delivery)

You can manually input order information.

  • Merchant (Required if enabled)
  • First name (Required)
  • Last name
  • Recipient phone (Must be 8 digits) (Required)
  • Email
  • District
  • Address (Required)
  • Order number  (Required)
  • Product type
  • Weight (kg) (Required)
  • Product description (Will be displayed in waybill)

C. Bulk import

You can also add orders in bulk. Please click “template” to download our template in Excel format and fill in the information. 

批量導入excel模板
Bulk Input excel template
  • Order ID (Required)
    (Only combined in capital letters or numbers + At least 8 digits)
  • Recipient phone
    (Must be 8 digit) (Required)
  • Location ID (Required)
    (Put HOMED if deliver to address)
  • Recipient name (Required if deliver to address)
  • Recipient email
  • Recipient address (Required if deliver to address)
  • Weight (kg) (Required)
  • Product type
  • Product description
  • Service key (Put HOMEDELIVERY if deliver to address)

Step 3 : Order management

A. Check orders

You can filter orders by different criteria (1).

Check order details:
1. On the order listing page. (2)
2. Click on the row of an order, a side details view will shows up. (3)
3. Click on the tracking number, you will enter the order detail page. (4)
4. When you hover on a row within the table, an action button (5) will appear on the right hand side of the row and you can click it to view order details.

*If the customer cannot receive the pickup PIN code, you may check the PIN code on the table or on the order details page. 

B. Print waybill

There are two ways to print the waybill in PDF format.

1. click the checkbox(es) and click the "Download waybill" button to download the waybill. (You may check multiple checkboxes to download multiple waybills at once)

2. click the action button and click the "Download waybill" button to download the waybill

Please print out the waybill and attach it on the parcel.
*Minimum size is 10cm x 15cm (A5 Size).

Please wrap the parcels properly. To purchase alfred24 delivery bags (40cm x 50cm), please contact alfred24 customer service. 

Please pay attention to the size of the packaged parcel. There will be extra charges if the parcel is oversized and requires change of delivery method.

alfred24 Locker size limitation: 17cm x 36cm x 45cm (H x W x D)
alfred24 Point size limitation: H+W+D ≤ 105cm, single side ≤ 50cm
Convenience store size limitation: H+W+D ≤ 120cm, single side ≤ 50cm

After wrapping the parcels, please request courier pickup in our backend portal.

Step 4 : Request pickup

A. Request courier pickup (*Valid for users using pickup service)

When the orders are ready for pickup, please select the orders and click “Request pickup”.

You can adjust the number of orders displayed on the page using the dropdown located bottom right if you have over 10 parcels at the same time.


After clicking “Pickup request”, please select your desire pickup time slot and click “Request pickup” in the pop-up window. 

If you have already request pickup on a same time slot, the request will be merged to your previous one.

Pickup time period Cut-off time
Morning Pickup Mon-Sat 10:00 - 13:00 At 09:30 on pickup day
Afternoon Pickup Mon-Fri 14:00 - 18:00 At 12:30 on pickup day


*Only the morning pickup service is available on Saturday; No pickup service on Sundays or Public Holidays. 

*Our system will suspend pickup reservations sharply at the cut-off times. Please prepare ahead of time to request pickup.  

After requesting pickup, the status will update to "Pickup requested".

Orders will normally arrive at the courier’s warehouse on the same day. If the status is still not updated by the afternoon of the next working day, please contact us for assistance (WhatsApp ). 

"My orders" - "Pickup requested"


"Handovers" - "Requested"


"Handovers" - "Arranged" (Courier has confirmed the pickup)

交收單 處理中(物流公司已確認)
Handover Requested(confirmed by logistic company)


If you want to cancel the pickup request, click the action button, then click “Cancel pickup”.

If you want to add orders to the same trip, please export the updated list and inform us via Whatsapp.

B. Notify of drop-off (*Valid for users using self drop-off service)

Select the orders and click “Notify drop-off”. Select the estimated drop-off date and click “Notify drop-off” in the pop-up window, you can then check the notified orders in “Handovers”. 

Download packing list (*Valid for users using self drop-off service)

You may down the packing list by clicking "⋮" then "Download packing list"

裝箱單範例
Packing list template

Step 5 : Handover status

Receipt status Status description
"Requested" Pickup requested, pending confirmation.
"Arranged" We have arranged the pickup. If you want to enquire the courier arrival time, please call Morning Express at 3669 6433 and check by the 6-digit reference number.
"Failure" Some of the parcels in the pickup request are not scanned.
"Completed" All parcels in the pickup request have all successfully delivered to the warehouse.
"Cancelled" You’ve cancelled the pickup request.

Step 6 : Confirm receipt status

A. Confirm receipt status

You can check the order status in our portal in the afternoon on the next working day after pickup or delivery. 

When the parcels arrive the warehouse, they are normally scanned before noon on the next working day. The status of the scanned parcels will turn to "Ready for dispatch" or "Arrived at warehouse".

If all orders in the pickup request have been scanned, the pickup request status will change to "Completed".

If any parcels in the pickup request were not sent to us, the pickup request status will become "Failure" .
Please double check all the orders in pickup request have been sent out already.
If you didn’t send any of them, please cancel them in pickup request page. 

B. Export file

You may filter and select orders by different criteria and export them by in two ways by clicking "Export current visible fields" or "Export all fields".

1. Export current visible fields: export the selected number of rows of orders with columns that visible in the table as below.
2. Export all fields: export the selected number of rows of orders with all columns

(You may also export all filtered if you click the export button without selecting any orders)

C. Cancel pickup/drop-off requests

1. You may cancel unsent orders in “Handovers”.
2. For cancel pickup: Click “Handovers” – “Pickup” – select the handover order(s) – “⋮” – “Cancel pickup”.
 For cancel drop-off: Click “Handovers” – “Drop-off” – select the handover order(s) – “⋮” – “Cancel drop-off”.
3. The action will be recorded in “History”.

D. Order details

You can filter orders by different criteria or click “⋮” – “View” to see order details.


Filter order status- “In Progress”,
it will return “Arrived at warehouse”, “Courier stored”, “Courier collected”, “Delivered” and “Store failure”

After clicking “View”, you will see the order details, understand the whole delivery flow and see other information.

Appendix: Order status

A. Normal circumstances

Order status Status description Sender's action
Created Order is created in our portal
Cancelled Order is cancelled
Requested Pickup Requested courier to pick up the parcel If the status is not updated until 6pm on the next working day, please contact alfred24 for further assistance.
Delivery Requested Requested to drop off the parcels to the warehouse
Picked up The parcel has arrived at our sort facility
Pickup failure You’ve requested pickup or delivery, but we did not receive the parcels. Please cancel the unsent order in pickup request page. If you believe all parcels have been sent to us, please contact us for further assistance.
Arrived at warehouse The parcel has arrived at our warehouse
Ready for dispatch The parcel is ready for dispatch from the warehouse
Courier stored The parcel has arrived at the designated location, and is ready for collection Please inform customers to collect parcel as soon as possible
Store failure Courier has encountered error when storing the parcel Please contact alfred24 for further assistance
Customer collected / Delivered Customer has successfully collected the parcel

B. Abnormal circumstances

Order status Order description Sender's action
Courier collected The parcel has been collected by the courier After the parcel become overdue, the recipient will receive an overdue SMS and notification to contact us. You can also get more details from our customer service support.
Returned to warehouse The parcel has been returned to our warehouse You must arrange further arrangements within one week. Otherwise the parcel would be destroyed.
Change to delivery The parcel has been arranged for home delivery
Returned to merchant The parcel has been returned to the sender If you did not receive the parcel, please contact us.
Completed The order is completed
Recreated The order has been assigned a new order ID Please contact us for the new order ID.

C. Order flags

Order flag Flag description Sender's action
Re-ordered The parcel has been re-labelled with a new tracking number Please track the order with the new tracking number.
Over-sized The parcel is over pickup point's size limitation You must arrange further arrangements within one week. Otherwise the parcel would be destroyed.
Lost/Damaged The parcel has been lost or damaged Please contact us for compensation arrangements.
Test order Testing order
New order New order
Overweight The parcel is over pickup point's weight limitation You must arrange further arrangements within one week. Otherwise the parcel would be destroyed.
MEC-Redo delivery Second attempt has been arranged
MEC-Recipient not available Recipient is unable to receive the parcel You must arrange further arrangements within one week. Otherwise the parcel would be destroyed.
MEC-Reschedule delivery Recipient has requested to reschedule the delivery
MEC-Incorrect address Incorrect address You must arrange further arrangements within one week. Otherwise the parcel would be destroyed.
MEC-Recipient refused Recipient has refused to accept the parcel You must arrange further arrangements within one week. Otherwise the parcel would be destroyed.
Location suspended The pickup location has been suspended Please provide alternative location for delivery.

Videos

A. Drop-off bulk order settings guideline

B. Request pickup bulk order settings guideline

C. Drop-off single order settings guideline

D. Request pickup single order settings guideline