June 28, 2021
The Infocomm Media Development Authority (IMDA) launched the Locker Alliance pilot today. Part of the Logistics Industry Transformation Map, the Locker brings together various industry players such as locker operators, logistics service providers and e-marketplaces onto a single interoperable platform.
In Singapore, lockers are used as convenient delivery pickup points. It makes the last mile delivery process much more efficient and cost-effective since a delivery man is never missed.
With the growth of e-commerce in Singapore, the last mile delivery processes have become crucial to building and retaining a solid customer base. Consumers want timely deliveries and convenience. Likewise, logistic service providers and online merchants are seeking to be cost-efficient while meeting an ever-growing customer base.
The Locker Alliance will provide greater convenience to consumers to receive and return parcels since access to lockers are around the clock. Additionally, there will be enhanced efficiency and greater environmental sustainability with aggregated deliveries to locker stations. Rather than making deliveries to multiple homes, the one-stop delivery process’ minimises the impact on the environment
The Locker Alliance will also look beyond Singapore’s shores. IMDA has signed a Memorandum of Intent with three regional locker operators – Thailand’s Box 24, Hong Kong’s Pakpobox and Indonesia’s Popbox Asia. The MOI explores developing a regional locker alliance to support uplifting the last-mile delivery capabilities in the region.
From the MOI, new opportunities for retailers and e-commerce marketplaces will be creates. The interoperable platforms will be critical to facilitate deliveries across borders, surpassing customer expectations. Hence, even last-mile fulfilment service providers may scale up their businesses in the region without establishing a physical, in-country presence.
January 10, 2022